Frequently Asked Questions (FAQ)

Daily life and digital infrastructure in China are almost exclusively based on identity verification via SMS code (OTP). Without a local +86 number, it is often impossible for travelers to fully unlock essential services such as food delivery, taxis (Didi), train tickets (12306), or in-app payment functions in Alipay and WeChat Pay. A dedicated Chinese number is the key to a seamless stay.

Yes. You will receive a physical SIM card with a real mainland Chinese phone number (+86). This is the decisive advantage over pure roaming data eSIMs: Only with a real +86 number can you receive local SMS verification codes.

Yes, absolutely. Shipping takes place securely packaged directly from our own warehouse in Berlin via Deutsche Post / DHL. For you, this means: No uncertain delivery times from Asia, no customs stress, and reliable delivery with tracking before your departure.

The cards operate on the nationwide, excellently developed high-speed network of China Unicom (中国联通). You have stable, comprehensive 4G/LTE coverage available for navigation, messaging, and browsing.

The validity period (e.g., 15 days or 30 days) only begins the moment the card connects to the local mobile network for the first time after your arrival in China. You can therefore order the card weeks before your trip, relax, and pack it in your luggage.

Yes. You will receive a 3-in-1 multi-SIM (standard, micro, and nano format in one carrier). You can simply punch out the appropriate format for your iPhone, Samsung, Google Pixel, or any other SIM-lock-free device. A practical SIM card eject tool is included with your shipment.

InfiDesk is not software installed on your laptop, but a full-fledged, independent Windows working environment (Cloud PC) operated in an ISO 27001-certified European data center.

Unlike VPNs, which are often blocked, throttled, or unstable in restrictive networks, InfiDesk uses the highly optimized, native Microsoft Remote Desktop Protocol (RDP). You work with a fixed, native European IP address. Your sensitive company data never physically leaves Europe at any time.

No. On Windows, the Remote Desktop Connection (mstsc) is already pre-installed at the factory. For Mac, iPad, iPhone, or Android devices, the official, free "Windows App" (formerly Microsoft Remote Desktop) from the respective store is sufficient. No installation of unknown third-party tools is required.

After individual provisioning, you will receive an initial one-time password. We strongly recommend changing this to your own strong password immediately upon your first login using the keyboard shortcut Ctrl + Alt + End (or via the menu). After the password change, only you have access to your cloud instance.

Yes, 100%. All server instances are physically located in the European Union (Germany/EU) and are subject without restriction to the strict requirements of the General Data Protection Regulation (GDPR). Since data processing, storage, and backups take place exclusively at the EU location, InfiDesk is ideal for complying with internal corporate compliance requirements while traveling abroad.

After the end of the booked period (7, 14, 30, or 365 days), the instance is securely shut down and, after a short grace period, irrevocably deleted in accordance with data protection regulations. There is no automatic subscription renewal and no hidden follow-up costs.

InfiPhone provides you with direct access to a real Apple iPhone running on physical hardware via any modern web browser (Safari, Chrome, Edge). Since the device connection is routed via a pre-configured global network, you can use communication and social media services like WhatsApp, Google Maps, Gmail, Facebook, and Instagram in China directly without additional software installation or VPNs.

No, neither. InfiPhone runs 100% web-based directly in the browser. Essential apps are already pre-installed and ready to use. For security reasons and to protect your privacy, linking a personal iCloud or Apple ID is neither required nor permitted.

An SMS verification code is required for the initial login and to secure your access portal. We recommend using InfiPhone in combination with our Nihao Mobile China SIM card to be able to receive these SMS codes directly at any time during initial setup and security checks.

Your privacy is our top priority. Your usage is strictly separated from your private devices. After the 30-day term expires, the cloud device is automatically and completely reset to factory settings (factory reset). All login data, cache files, and chat histories are irrevocably deleted in the process.

Yes, absolutely. Open the login link in your mobile browser (e.g., Safari on iPhone or Chrome on Android) and select "Add to Home Screen" in the menu. The InfiPhone icon will be placed on your home screen and will start in full-screen mode in the future without distracting address bars.

• SIM Cards: Shipping is insured and fast directly from our Berlin warehouse via Deutsche Post / DHL. You will receive a tracking number immediately after shipment.
• InfiDesk & InfiPhone: License and access data will be delivered via encrypted email in good time before the start of your trip or promptly after receipt of the order.

Naturally. As a GmbH registered in Germany (Jona Germany GmbH, based in Berlin), we provide you with a full, tax-office-compliant invoice with separately stated German value-added tax (19% VAT). Business customers can easily claim this as a business expense.

We accept all common secure payment methods: credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, as well as Sofortüberweisung / Klarna.